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Shanghai Metro – New connections

In Shanghai’s financial district, it’s not only the skyscrapers above ground that catch the eye. The underground stations of Shanghai Metro’s Line 14 have also been turning heads.


The stations along Line 14 of the Shanghai Metro have become attractions in their own right, with unique designs and a vast array of LEDs that change color and pulsate along the walls and ceilings.

“The stations are quite stunning. And our escalators play a crucial role in keeping them functioning and operational.”
Ke Yang, General Manager of Schindler Shanghai branch

When the line opened at the end of 2021 to help connect the east of Shanghai with the west, our teams installed 237 Schindler 9700 escalators. Ranging in height from four to 15 meters, they’re spread throughout 14 metro stations along the Pudong section of Line 14, from Lujiazui to Guiqiao Road.

“Now, we maintain hundreds of escalators across Lines 3, 5, 6, 14, and the Shanghai Maglev (a high-speed magnetic levitation train that connects Shanghai Pudong International Airport to the city’s Longyang Road metro station),” says Qingshou Zhang, Senior Manager at the Shanghai Technical Operations Center (TOC). “And they’re all connected and monitored via our TOC.”

Escalators at Changyi Road metro station
The Technical Operations Center in Shanghai
Ke Yang, General Manager, Schindler Shanghai branch

A growing network of connectivity

When it comes to infrastructure projects like the Shanghai Metro, connected units provide the teams with valuable real-time information that allows them to provide a more complete service – one that benefits both customers and end users.

Being able to monitor these connected escalators has transformed maintenance operations. All installations in China must undergo maintenance checks every 15 days.

“Remote monitoring means we know what’s going on even before we get to a unit,” explains Liang Xu, Existing Installations manager. “It saves us so much time, as we know which parts and tools are required beforehand.” In addition to reducing callout trips, it also helps keep downtime to a minimum – this way, the stations can continue to turn heads for all the right reasons.

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