Every day, we move more than 1.5 billion passengers, who rely on our products to get around – that means the safety and reliability of our products are critical.
We never compromise on safety. That is true for the safety of our passengers as it is true for that of our employees and subcontractors.
Zero incidents – this is what we aspire to. We work to make this happen through clear guidance, group-wide standards, and careful monitoring. We want all our employees and subcontractors to return home safely after every job.
Schindler products are engineered, manufactured, installed and maintained to the highest safety standards. We follow rigorous safety and quality protocols that apply to the product’s entire life cycle. These include stringent requirements from development, design, and installation to maintenance and modernization. We ensure insights and expertise from our fitters and service technicians are shared globally and also fed back to product developers.
Ellie and Eski are the mascots of one of our global safety campaigns. We aim to educate children and their parents about the safe use of elevators and escalators with videos, cartoons, songs, and customer events. Elevators and escalators are an essential part of the urban landscape. They are as common as street crossings and it is important for users, especially children, to have greater awareness of how to use them safely.
In the event of an elevator emergency
Kids on elevators
The rules for riding elevators are about the same for kids as they are for adults.
Kids on escalators
When riding with a small child, hold his or her hand, or carry the child in one arm while holding the handrail with the other. Help children step onto and off of the escalator.
Our products remain in use for decades and we take care of the maintenance and regular checks throughout the service lifetime. As a global leader, we have the capacity to deliver fast, safe and reliable mobility 24 hours a day, 7 days a week. To ensure this we implemented a dedicated product safety concept which is based on five pillars:
Our multi-brand Competence Centers and an international network of experts make sure that all equipment benefits from the same professional Schindler service and is maintained against the same quality and safety standards, no matter what brand.
CPSI is an industry-leading global safety standard for elevators, introduced by Schindler for periodic inspections of critical safety parts of all units under maintenance. Its goal is to ensure that 100% of Schindler’s maintained elevators are safe.
The yearly CPSI of every lift in the Schindler portfolio is carried out by trained service technicians and is made up of over 70 individual tests and checks on components. Every five years additional safety tests and checks are conducted by independent certified inspectors (4-eye principle).
CPSI is unique in the industry and gives additional confidence for the customer on top of preventative maintenance, and most importantly higher safety for our passengers.
Wherever possible, Schindler runs preventative and pro-active maintenance programs.
With Schindler's own specially developed Qualison testing technology, service technicians can inspect the drive shafts of elevators using ultrasonic flaw detectors. Surface and subsurface discontinuities such as cracks caused by material fatigue are detected ahead of time. Preventative action can then be taken at an early stage, without compromising an elevator's or escalator's safety or performance.
Moreover, Schindler offers clients a range of comprehensive safety options, including the pro-active upgrading of existing elevator or escalator models using the latest technology.
We ensure that all of our products and services worldwide conform to requirements, country-specific laws, regulations and norms. Schindler actively proposes appropriate modernization solutions to the owners of the equipment to ensure newest safety regulations are met.
At the end of each day, we want employees to return home safely. This is why we are working hard to create a safe, inclusive, and sustainable work environment.
Leadership, best-in-class training, effective process compliance, and a zero-tolerance approach towards safety violations are Schindler’s essentials for building a stronger safety culture.
Rob Seakins, Member of the Group Executive Committee, responsible for Field Quality & Excellence
Being aware of potential risks and how to avoid and mitigate them are key elements of being safe on the job. In comprehensive behavior-based safety trainings Schindler promotes a sophisticated safety culture amongst all employees. We also conduct management-led safety jobsite visits and training sessions, on-the-job pre-task risk assessments by supervisors and technicians to build an incident free culture.
In 2019, we completed 126,000 safety walks, providing an effective channel to implement our ”zero-tolerance of safety violations” approach. We also launched the ”Safety Leadership 2.0” program to help managers have a stronger and effective impact on employee safety.
Around the world, we regularly conduct safety and health awareness workshops to help employees regard safety as a personal asset and practice an open feedback culture among colleagues. These events also touch on personal conduct in general and how to stay safe on the jobsite, on the move and at home.
Schindler also runs accident prevention campaigns, offers influenza vaccinations and promotes activities to stay physically and mentally fit.
Schindler applies the comprehensive safety indicator Total Case Rate (TCR). TCR measures not only the number of lost workday cases due to injury, but also includes cases where an employee cannot perform their regular job. Our objective is to improve our TCR by 20% compared to 2017. In 2019, our TCR was 3.8, representing a 24% improvement compared to 2017 (TCR: 5.0). Every injury is one too many and we are determined to continue to reduce the number of employee incidents and injuries.