Safety At the heart of everything we do

Elevator tips

• Watch your step – the elevator car may not be perfectly level with the floor.
• Stand clear of the doors – keep clothes and other carry-on items away from the opening.
• Hold children and pets firmly.
• Passengers nearest to the doors should move first when the car arrives.
• Push and hold the DOOR OPEN button if doors need to be held open, or ask someone to push the button for you.
• Never try to stop a closing door, wait for the next car.
• Pay attention to the floor indications.
• If the doors do not open when the elevator stops, push the DOOR OPEN button.

In the event of an elevator emergency

• If the elevator should ever stop between floors, do not panic. There is plenty of air in the elevator.
• Never climb out of a stalled elevator.
• Use the ALARM or HELP button, the telephone or the intercom to call for assistance.
• Above all, wait for qualified help to arrive and never try to leave an elevator that has not stopped normally.
• Emergency lighting will come on in the event of a power failure.

Escalator tips

• Face forward and keep firm grip on the handrail. Stand clear of the sides of the escalator.
• Always hold children's hands on escalator and do not permit children to sit or play on the steps.
• Take extra precaution to avoid the sides of the escalator and the gap between steps when wearing flip-flops, sandals or other soft rubbery shoes.
• Do not take wheelchairs, electric scooters, strollers, hand carts, luggage carts or similar items on the escalators.
• Never stop, stand or play at an escalator landing.
• Do not go in the opposite direction of the escalator.
• Do not lean against or reach over the sides of the escalator.
• Don not climb onto or ride the handrail.
• Use the emergency stop button if needed. The buttons are usually located at the entrances and exits of escalator.
• Keep long clothing and umbrellas clear of steps and sides.

Kids on elevators

The rules for riding elevators are about the same for kids as they are for adults.

• It's a good idea for children to be especially careful around the doors.
• Kids should never put their hands or feet into the area between the moving door and the adjacent door jamb.
• Kids should never try to stop a closing door by putting their hand or foot in its path.

Kids on escalators

When riding with a small child, hold his or her hand, or carry the child in one arm while holding the handrail with the other. Help children step onto and off of the escalator.

• Do not allow children to sit on escalator steps - clothing or fingers can get caught.
• Never let children ride on or play with the handrail.
• Don't allow children to use an escalator unattended.
• Don't allow children to walk or run up the "down" escalator or down the "up" escalator.
• Don't let children drag their feet along an escalator's sides. No matter how tempting it is to make that distinctive "squeaky noise," a child's foot can become caught between the step and the side panel, causing serious injury.
• Never take a stroller on an escalator. Use the elevator instead.