Emporium Suites by Chatrium & Emporium Tower – A trusted partnership, a seamless modernization
At the Emporium Suites by Chatrium & Emporium Tower in Bangkok, our teams modernized 22 elevators, adding destination control, improving energy savings, and delivering optimal service for passengers at this urban icon.
Theraphat Owlarn, Vice President of Project Planning & Development, City Realty Co. Ltd, explains the importance of our reliable, long-term partnership and safe, sustainable solutions for their comprehensive modernization.
Why did you decide to modernize the equipment in the Emporium Suites by Chatrium & Emporium Tower?
We initiated a comprehensive modernization program to help maintain the Emporium Suites by Chatrium & Emporium Tower as one of Bangkok’s most established and recognizable destinations. It’s designed to ensure that the building continues to meet modern standards of efficiency and sustainability, and that tenants and visitors enjoy a superior experience.
The program encompasses all major systems – from infrastructure and energy management to safety and comfort – with the goal of achieving LEED Platinum certification.
What role do Schindler elevators play in this approach?
Elevators are central to the daily operation of the building, and their reliability directly impacts convenience and productivity. An important part of the modernization program involved upgrading the elevators serving the office and hotel zones.
The new systems introduce enhanced safety features, energy-efficient motors, and intelligent controls that help reduce waiting times and improve ride comfort. Integration with our building’s turnstile system has also helped provide a smoother and more secure access experience, which is critical to our building’s tenants.
How did the modernization go?
It was carried out in carefully planned phases to minimize disruption to tenants and daily operations. Throughout the process, Khun Songklod Warakunphinyo, our main point of contact at Schindler, maintained clear communication and coordination, ensuring high quality standards. Their after-sales support has also been prompt and reliable.
Were there any challenges that the team successfully overcame?
Yes, the huge earthquake that hit Bangkok in March 2025. Schindler responded immediately, sending a team the following day to inspect all systems and ensure safety. Their responsiveness and professionalism allowed the project to remain on schedule and progress smoothly – and calmed the nerves of our tenants.
Have you seen results of the modernization yet?
Absolutely. The elevators are now faster, smoother, and quieter, improving both comfort and traffic flow. Modern design and technology contribute to a refreshed atmosphere throughout the complex. And with the new systems, we’ll be able to analyze operational data to further enhance efficiency in the future.
Modernizations are a long-term investment – careful planning, transparent communication, and collaboration with reliable partners are all key to success.
How would you summarize your experience with Schindler?
We have a long partnership with Schindler. They installed the first elevators in the Emporium Suites by Chatrium & Emporium Tower when it opened in 1997, and we’ve also worked with them on developments such as Sathorn City Tower, Asia Sermkij Tower, The Bangkok Club, and the Emporium mixed-use complex.
Overall, the collaboration with Schindler has been positive. They delivered on their commitments and were responsive throughout this project.